Reporting SPAM/Phishing Emails

Introduction

The Office of Information Technology has implemented the Phish Alert Button (PAB) in Outlook that will allow you to quickly submit suspicious emails for review and further investigation by our Information Security team.

Click the Phish Alert Button (PAB) if you believe you have received a phishing email or any potentially dangerous email. Any emails you report using the PAB will be automatically deleted from your inbox. The emails you report will also be forwarded to the Information Security Team for analysis.

The PAB should only be used to report emails you believe in having malicious intent. If you are receiving spam or marketing emails, you should not use the PAB to report these. You can delete these types of emails or add the sender or sender's email domain to a block list.

You can report SPAM/Phishing emails in the following applications.

Using the Phish Alert Button

Microsoft Outlook Client

 

1.

When you receive a message in your inbox that you would like the Information Security to review as SPAM/Phishing or other Threat, etc., you can click on the Report to SPAMCop button in the Ribbon in the open message window to send it to our Information Security Team.

2.

The email message will be deleted from your Inbox sent to our Spam Management system.

NOTE/INFO: If you report an email in error, you can retrieve the email from your Trash/Deleted Items.

3.

You will then receive a message confirming your submission. 

4.

Once the email has been reviewed, you will receive a second notification from SpamCop indicating one of the following classifications:

 

Classification

Description

CLEAN The submission did was not considered SPAM or contain any threats.  It is ok to search for the message in your deleted items and review it.
SPAM The message was identified as SPAM. You may leave the message in your Deleted Items folder; however, if you have clicked on any links within the message before receiving feedback from our Information Security Team, you may need to take additional actions on your account.
THREAT The message was identified as containing a Threat.  Leave the message in your deleted items folder; however, if you have clicked on any links within the message before receiving feedback from our Information Security Team, they will need to work with you to take additional measures to secure your account.

 

Outlook Web Access

If you are using web-based email  (https://outlook.office.com), The Phish Alert Button has already been installed into your mailbox. You can add it as a quick action but following the steps below.

1.

Log into the Outlook Web Client. Select the Settings Gear at the top-right of the window.

2.

In the Settings window, click on the View all Outlook settings at the bottom of the window.

3.

In the Settings window that appears, click on the Mail | Customize Actions.

4. In the Customize Actions pane, scroll down to the Message surface and select the Phish Alert V2 options so that they will now appear in your message window.

5. This Phish Alert button will now appear as a Quick Action in your messages.

Details

Article ID: 128326
Created
Thu 2/18/21 5:03 PM
Modified
Wed 3/3/21 8:51 AM