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What is HCC's Support Site?

HCC's Suport Site is designed to deliver and manage the way HCC provides service to users.  Our goal is to ensure the right people and processes are in place so that HCC can provide the highest quality support and services to meet your needs.  The following are some examples of the functionality that is offered with our Support Site

  • Support Hub  - Provides a single place to access the Service Catalog, Knowledge Base, and Incident Management system for convenient access from any device.
  • Service Catalog - List of services that HCC provides to Faculty & Staff in one easy to use location.  A service request can be conveniently submitted directly from the Service Catalog and automatically routed to the appropriate resource.
  • Knowledge Base - Gives the ability for Faculty & Staff to self-serve by making HCCs collective knowledge available in one organized spot.
  • Incident Management - Allows us to log, classify, assign, escalate, and report on incidents, delivering a higher level of customer service.

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