Microsoft Teams Voicemail Guide

This article provides instructions on how to configure voicemail settings and how to listen to and manage voicemail messages.

How to Set Up Your Voicemail Greeting

1. Navigate to Settings by clicking the More options menu (the three dots ...) at the top right of your Teams window, next to your profile picture, and then select Settings.
2. In the Settings menu, select Calls. Under the "Call handling and forwarding" section, click on Configure voicemail to open the voicemail management options.
3. You can set your greeting preference. You have two options:
   • Record a greeting: Click Record a greeting to record a custom message in your own voice.
   • Text-to-speech: Type a message in the "Your custom greeting" box for a text-to-speech synthesized voice greeting. You can also set a separate text-to-speech greeting for when your out-of-office is active.
4. Under "Choose what happens when the call is redirected to voicemail," you can set your call answer rules. Choose from the following options:
   • Let the caller record a message
   • Let the caller record a message or be transferred to someone else
   • End the call without playing your greeting
   • Play your greeting and end the call
   • Transfer the call to someone else

   If you choose an option that involves transferring, you will need to enter the name or number where the call should be forwarded.

5. If you use the text-to-speech greeting, you can also manage an out-of-office greeting. You can set this greeting to play all the time or only when your Outlook automatic replies are on.

How to Check and Manage Your Voicemails

1. Voicemails you receive are stored in the Calls app in Teams. Go to the History section and select the Voicemail filter to see all your messages.
2. Click on any message to play it. The playback controls and a transcript (if available) will appear in the Details pane on the right.
3. Click the More options menu (...) next to a voicemail message to see additional actions:
   • Call back
   • Mark As Read / Mark as Unread
   • Delete
   • Add to speed dial
   • Add contact
   • Block
4. A copy of each voicemail, including an audio file attachment and a transcript, will also be sent to your Outlook inbox. You can listen to or read your messages directly from the email.