Introduction
Multi-factor authentication (MFA) is a term used to describe a secondary means to verify your identity for authentication. This second factor uses something you own (such as a phone) and something you know (a password) to prove your true identity. Below are the directions to set up the Office 365 MFA configuration. For troubleshooting information, click here.
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Open a browser, navigate to https://myaccount.microsoft.com and log in with your email address and password.
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Once you have successfully logged into your Account, the MFA setup configuration process will begin, and the page below will appear. Click the Next button to begin.
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You will need to select a primary and backup authentication method. The default authentication method is the Microsoft Authenticator App.
Using the Authenticator App is the recommended method as it is the simplest and easiest way to secure your Account.
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Next, select the Setup button under the Phone heading.
- Enter your country code and phone number with the area code.
- We recommend you select the Text me a code option, then press Next.
- A text will be sent to your phone containing a PIN code. Enter that PIN code on the following prompt on your computer and press Done.
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Once you have the Microsoft Authenticator app installed on your mobile device and mobile number configured, your Account is set up for MFA. Click Next to continue.
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For instructions on setting up the additional Multi-Factor Authentication options, please visit the What is the Additional verification page? This page provides essential information and details about other authentication methods that you can set up. Also, you can visit the Microsoft Account page to get further information on your security settings.
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Open a browser, navigate to https://myaccount.microsoft.com and log in with your email address and password.
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Log in using your NetID email address and password.
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Choose Security info from the left-hand column.
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Under Security info, you want to check a few settings:
- Default sign-in method:
Ideally, the selection here should be Microsoft Authenticator – notification. The only valid methods that function for multi-factor authentication are:
- Microsoft Authenticator – notification
- Microsoft Authenticator – OTP (OTP for one-time passcode)
- Phone – text *Phone calls function currently, but the feature is being retired.
- Your Listed Methods
Multi-factor authentication requires you to set up a phone number or the authentication app for verification. You may also see your personal email address in the list if you have set this up previously. Email is only available for a self-service password reset and not multi-factor authentication.
Next, select the Setup button under the Phone heading.
- Enter your country code and phone number with the area code.
- We recommend you select the Text me a code option, then press Next.
- A text will be sent to your phone containing a PIN code. Enter that PIN code on the following prompt on your computer and press Done.
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You can delete any method listed if it no longer applies to you. Additionally, you can change the number listed in your Phone option.
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If you need to add a method, choose + Add method. You will be presented with a drop-down box of the available methods that can be added. Choose your desired method and select Add.
- Authenticator App: The Microsoft Authenticator app is available in the App Store or the Google Play Store. You will download this app to your mobile device (cell phone or tablet you carry with you daily). You can set up multiple mobile devices with the app.
- Alternate phone: If you already have a phone number listed, you will be presented with this alternate phone option. You can only receive a phone call for authentication on an alternate phone number.
- Email: Setting up email will only allow you to recover a forgotten password, and it can not be used for multi-factor authentication purposes. When setting up an email, please enter a non-HCC email address.
- Security questions: Setting up security questions will only allow you to recover a forgotten password and cannot be used for multi-factor authentication purposes.
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If you choose the Authenticator app, you will first need to download the Microsoft Authenticator app to your mobile device. While the app is installing on your mobile device, on your PC, you will select Next through the following two prompts and stop displaying a QR code at the prompt.
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